TERMS & CONDITIONS
The following terms and conditions apply to all visitors to or users of:
Once you have finished shopping go to checkout to pay for your items in your basket.
We currently accept following payment methods:
Mobilepay: 61456820 (Denmark only)
Credit card: Visa/Dankort, Visa, MasterCard, Visa Debit, Visa Electron, MasterCard Debit og Maestro.
Direct Bank transfer:
Reg. nr. : 2047
Account no./Konto nr. : 6894 763 564
All prices on our website are listed in Danish kroner (DKK) and include Danish VAT (25%).
Tree & Earth Creams reserves the right to alter or change any price without any prior notice.
We will always endeavour to dispatch orders no later than within four working days (Monday-Friday only) from ordering and after cleared payment. After placing an Order, you will receive an e-mail from us acknowledging that we have received your Order. We will inform you of estimated delivery dates and of any delays that may be incurred. We accept no responsibility for loss resulting from delivery delays.
SHIPPING & DELIVERY
We aim to process and ship your order within 4 business days from the date payment is received.
After you have placed an order we will send you an email acknowledging that we have received your order and once we have shipped your order you will also receive an email notification containing your tracking number.
We ship our orders with GLS.
We will gladly ship to countries within the EU* See shipping rates below.
(* Please contact us for separate shipping quotes for following countries: Norway, Faroe Islands, Greenland, Iceland, Switzerland, Croatia, Greece, Malta, Cyprus.)
DANMARK: FREE SHIPPING (on orders over kr. 599.00)
DANMARK: 39,00 kr. (Parcel shop)
DANMARK: 59,00 kr. (Home delivery)
SHIPPING RATES EU*
Sweden, Germany, The Netherlands, Belgium & Faroe islands*:
GLS - kr. 115,-
UK, Finland, France, Poland, Czech republic, Austria:
GLS - kr. 125,-
Ireland, Italy, Luxembourg, Slovakia, Norway*:
GLS - kr. 150,-
Spain, Portugal, Estonia, Latvia, Lithuania, Bulgaria, Romania, Slovenia, Hungary
GLS - kr. 180,-
(*Excl. Greenland, Iceland, Switzerland, Croatia, Greece, Malta, Cyprus - please contact us for separate shipping quotes to these countries)
Please note it is the customer's responsibility to ensure that the products they are purchasing are able to be imported into their country. We cannot be held responsible for any delays in customs nor any returned or destroyed items which result from the refusal of customs to accept the goods into their country or any other shipping problems arising overseas.
Free shipping (DK only) applies to your final order total after any discounts have been applied (this includes discount codes, promotional codes, sales etc), not the original full price.
It is our wish that you have the best possible shopping experience with us and if you for some reason are unhappy with your purchase we offer a full refund or exchange on goods which are returned to us, unopened, in the same condition and quality as when delivered to you, and well packaged in their original packaging within 14 DAYS from the date of purchase. Please email us a clear statement of your intention to return a product quoting your order number/invoice nr.
Costs for returning unwanted goods are the buyer’s responsibility.
Please make sure any return products are packaged well as you are responsible for the returned goods until we have received them.
Tree & Earth Creams do not accept responsibility for items lost or damaged in transit to us.
Please return to following address:
Tree & Earth Creams
Please keep your postal receipt and any tracking number as proof of postage.
Please note that all return postage is the responsibility of the purchaser.
TREE & EARTH CREAMS do not accept responsibility for items lost or damaged in transit to us.
We do not accept return packages on ‘cash on Delivery’ terms or similar.
We will inspect the return goods upon receipt and a refund will be given where applicable. Please note that TREE & EARTH CREAMS reserve the right to refuse a refund or part refund or exchange if the goods are believed to have been damaged, or are not in their original condition.
All purchases at treandearthcreams.net are covered by a 2-year warranty guaranteed under the Sale of Goods Act. This means that defective products can be repaired, replaced, refunded, or reduced in price, depending on the specific situation. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence, tampering, normal wear and tear, or failure to follow the care and handling instructions found on the product labels and on this website.
Please contact us with your complaint within a ‘reasonable time’ and no more than 1 month after the defect is discovered, explaining the defect in as much detail as possible. The product must be securely packaged for return.
Please note we do not accept packages returned "cash on delivery" or similar.
We Will Refund Reasonable Shipping Costs if the complaint is found to be justified.
Returns under the warranty should be sent to:
Tree & Earth Creams
PRODUCT SAFETY INFORMATION
When using our products for the first time, especially If you are prone to sensitive skin or skin allergies we recommend you do a small test patch to be certain that the product doesn’t cause a reaction.
Please be aware that our products contain essential oils some of which are not recommended during pregnancy and breast feeding. Essential oils should not be used under the age of 6.
TREE & EARTH products are only for external use and not suitable for consumption.
The product information provided on our website is for information purposes only and is not intended to diagnose, prescribe or replace professional advice in any way. If the customer has a medical complaint, it is the customer’s responsibility to seek advice about contraindications & drug interactions.
Products should be kept in their original packaging and stored away from direct sunlight or extreme temperatures, such as radiators, window sills, inside cars etc. as some products can fade, melt, deteriorate or sweat if left in direct light or heat. Tree & Earth Creams cannot be held responsible for any deterioration of the products arising from incorrect storage or incorrect use by the customer.
All of our product images are for illustrative purposes only and should not be assumed to be an actual photograph of the product to be received. Please note that whilst every effort is made to accurately describe our products, due to the nature and seasonal variations of the raw ingredients in our products, slight variations in colour, texture, size and scent may occur between batches.
ACCURACY OF INFORMATION
Whilst we make every effort to ensure the accuracy of the information and product descriptions provided on our website, Tree & Earth Creams will not be held liable for any damages arising out of or in connection with the use of this website nor do we make any guarantees or warranties
concerning the information, content, colours materials or products included on our website.
The information provided ton our website is for information purposes only and is not intended to diagnose, prescribe or replace professional advice. If the customer has a medical complaint, it is the customer’s responsibility to seek advice about contraindications & drug interactions.
Tree & Earth Creams reserve the right to make improvements or changes to the information, services, products and other materials on our website, or terminate this website, at any time without notice.
We appreciate and value your trust and we promise never to disclose your information to third parties.
We may, however, collect personal information from you when you request our services through placing an order, subscribing to e-mail lists, filling surveys, contacting us, submitting product reviews, or participating in promotions. This information is only used to help us provide the requested service to you to the best of our ability.
When you submit your personal information, you are giving us your consent for us to collect and retain your details so that we may contact you concerning your orders or advise you of any deals or promotions that Tree & Earth Creams may be running from time to time. Users who register on our website may also be placed on our e-mail list for newsletters and promotions. If you do not wish to be contacted in this way, please let us know by clicking the "Unsubscribe” link at the bottom of these e-mails. You can at anytime contact us to request what personal information we have on you. You can at anytime request us to delete your personal information.
If you have any questions or concerns regarding your personal information with us, please contact us by email:
LINKS TO OTHER WEBSITES
From time to time we may post links to other websites intended for general information purposes only. Tree & Earth Creams is not liable for the contents of any external internet sites listed, nor does it constitute any endorsement by us of any commercial product or service mentioned or advised on any of the sites.
All material and images and displayed on this Website are the copyright of Tree & Earth Creams. None of the Material from this Website may be downloaded, copied, sold, altered, reproduced, republished, uploaded, posted, transmitted, distributed in whole or in part, for any purpose without the prior written consent of Tree & Earth Creams.
We have put serious thought & consideration into ensuring that your visit to Tree & Earth Creams is an enjoyable & informative one.
If you have any questions, comments, suggestions or concerns please contact us by email at