SHIPPING & RETURNS
SHIPPING & DELIVERY
We aim to process and ship your order within 4 business days from the date payment is received.
After you have placed an order we will send you an email acknowledging that we have received your order and once we have shipped your order you will also receive an email notification containing your tracking number.
We ship our orders with GLS.
We will gladly ship to countries within the EU* See shipping rates below.
(* Please contact us for separate shipping quotes for following countries: Norway, Faroe Islands, Greenland, Iceland, Switzerland, Croatia, Greece, Malta, Cyprus.)
DANMARK: FREE SHIPPING (on orders over kr. 599.00)
DANMARK: 39,00 kr. (Parcel shop)
DANMARK: 59,00 kr. (Home delivery)
SHIPPING RATES EU*
Sweden, Germany, The Netherlands, Belgium & Faroe islands*:
GLS - kr. 115,-
UK, Finland, France, Poland, Czech republic, Austria:
GLS - kr. 125,-
Ireland, Italy, Luxembourg, Slovakia, Norway*:
GLS - kr. 150,-
Spain, Portugal, Estonia, Latvia, Lithuania, Bulgaria, Romania, Slovenia, Hungary
GLS - kr. 180,-
(*Excl. Greenland, Iceland, Switzerland, Croatia, Greece, Malta, Cyprus - please contact us for separate shipping quotes to these countries)
Please note it is the customer's responsibility to ensure that the products they are purchasing are able to be imported into their country. We cannot be held responsible for any delays in customs nor any returned or destroyed items which result from the refusal of customs to accept the goods into their country or any other shipping problems arising overseas.
Free shipping (DK only) applies to your final order total after any discounts have been applied (this includes discount codes, promotional codes, sales etc), not the original full price.
It is our wish that you have the best possible shopping experience with us and if you for some reason are unhappy with your purchase we offer a full refund or exchange on goods which are returned to us, unopened, in the same condition and quality as when delivered to you, and well packaged in their original packaging within 14 DAYS from the date of purchase. Please email us a clear statement of your intention to return a product quoting your order number/invoice nr.
Please send e-mail to:
Costs for returning unwanted goods are the buyer’s responsibility.
Please make sure any return products are packaged well as you are responsible for the returned goods until we have received them.
Tree & Earth Creams do not accept responsibility for items lost or damaged in transit to us.
Please return to following address:
Tree & Earth Creams
Please keep your postal receipt and any tracking number as proof of postage.
Please note that all return postage is the responsibility of the purchaser.
TREE & EARTH CREAMS do not accept responsibility for items lost or damaged in transit to us.
We do not accept return packages on ‘Cash on Delivery’ terms or similar.
We will inspect the return goods upon receipt and a refund will be given where applicable. Please note that TREE & EARTH CREAMS reserve the right to refuse a refund or part refund or exchange if the goods are believed to have been damaged, or are not in their original condition.
All purchases at treandearthcreams.net are covered by a 2-year warranty guaranteed under the Sale of Goods Act. This means that defective products can be repaired, replaced, refunded, or reduced in price, depending on the specific situation. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence, tampering, normal wear and tear, or failure to follow the care and handling instructions found on the product labels and on this website.
Please contact us with your complaint within a ‘reasonable time’ and no more than 1 month after the defect is discovered, explaining the defect in as much detail as possible. The product must be securely packaged for return.
Please note we do not accept packages returned "cash on delivery" or similar.
We will refund reasonable shipping costs if the complaint is found to be justified.
Returns under the warranty should be sent to:
Tree & Earth Creams